Terms & Conditions

Introduction

By using this website, you agree to comply with these terms and conditions. If you do not agree with any part of them, please do not use the website or its services.

1) Website Use

The website may be used for booking appointments, tracking tickets, viewing invoices, and managing accounts for the intended service purpose.

It is prohibited to use the website in any way that harms the service or attempts unauthorized access to accounts or data.

2) Customer Accounts

The customer is responsible for the accuracy of the information entered during registration, such as name, email, and mobile number.

Login credentials must be kept confidential, and the customer is responsible for any activity performed through their account.

The website administration may suspend or disable any account in cases of misuse, false information, or prohibited activity.

3) Appointments and Bookings

Customers may book new appointments based on available time slots at the branches.

Submitting an appointment request does not necessarily mean the service will start immediately; it remains subject to confirmation by management or branch staff based on operational conditions.

The branch may modify, delay, or cancel appointments due to operational, technical, or unexpected congestion circumstances.

4) Tickets and Services

Once the service begins, the appointment may be converted into an active service ticket within the system.

The ticket may include service details, vehicle information, operational status, payment status, and any related notes.

The ticket status shown in the customer dashboard is for tracking purposes and may be updated according to the actual workflow at the branch.

5) Prices and Invoices

Displayed prices depend on the service type, vehicle size, and any offers or discounts applied at the time of ticket creation.

The invoice may include VAT or any applicable regulatory fees according to the operating settings.

Payment depends on the methods available at the branch or through the system if available.

6) Offers and Loyalty Programs

The website or branch may provide seasonal offers or loyalty programs subject to specific conditions.

Management reserves the right to modify or discontinue any offer or loyalty program at any time without prior notice, unless stated otherwise.

Offers are applied according to the system’s internal conditions, and more than one offer may not be combined in the same transaction if the system prevents that.

7) Customer Responsibility

The customer must provide accurate data regarding the vehicle, requested service, and any information required to complete the booking or tracking process.

The customer must review the ticket or invoice and report any obvious errors in the information immediately.

The website is not responsible for any damage resulting from inaccurate information entered by the customer.

8) Limitation of Liability

The website and branch make reasonable efforts to ensure data accuracy and service continuity, but do not guarantee that the system will be free from interruptions or temporary delays.

The website is not responsible for failures caused by circumstances beyond control, such as network outages, system failures, or emergency situations.

9) Privacy and Data

Customer data may be used to operate the account, track tickets, manage appointments, and issue invoices.

Data will not be used outside the scope of operating the service except as permitted by applicable laws and policies.

By using the website, you agree to the processing of the data necessary to provide the service.

10) Changes to Terms

The website administration reserves the right to modify these terms and conditions at any time.

Any modification becomes effective from the date it is published on this page, and your continued use of the website means your acceptance of the updated version.